What do you mean by “as much help as you need?”
Our customer service policy reflects our understanding that different people have different shopping styles. While our ideal service comes with a bra fitting, we understand if you prefer to shop on your own without a fitting. If your needs fall somewhere in between, that’s okay too!
What is a bra fitting?
A bra fitting is a collaboration between you and your fitter, where the fitter uses their expertise, experience and product knowledge to match you with styles best suited to your wants and needs. Learn more about bra fittings and the different kinds we offer here.
How long does a bra fitting take?
A bra fitting can take anywhere from 15 minutes to an hour, depending on how many different styles you are looking for that day. If you’re just looking for a basic t-shirt bra, your fitting can be as short as 15 minutes. If you’re looking to purchase a new bra and swim wardrobe it will probably take an hour (or even a little more!). On average, we recommend setting aside at least half an hour.
Why don’t you carry smaller cup sizes?
We understand that bra shopping can also be difficult for people with smaller busts. However, to best meet the needs of full busted folks, we believe that specialization is key. If you’re a smaller busted person having trouble finding a bra, feel free to contact us – we’re happy to provide recommendations for stores that stock smaller sizes.
Do you carry plus sizes?
Of course! We carry bras, underwear, swimwear, and more in plus sizes.
Do you carry small band sizes?
Of course! We stock a range of bras and swimwear in 28, 30 and 32 bands.
Do you carry swimwear?
Yes! We know that finding a swimsuit, tankini or bikini that fits is just as hard (or harder) than finding a bra!
Why don’t you carry ________?
As a new small business, we can’t carry absolutely everything we want to. We encourage customer feedback – and assure you that we have big plans for the future!
Do you sell online?
We recently launched our online store with a small, carefully curated selection of tried-and-true basics. Check it out here!
Do you take appointments?
Of course! If you prefer to have your bra fitting scheduled for a set time, you can book an appointment by phone or email. If you’re just passing by, we also take walk-ins. However, if it’s a busy day, there may be a wait for a fitting room. Click here to learn more about specialized services available to both appointments and walk-ins!
Do you ever have sales?
Yes! We often have end-of-season sales in the winter and summer to clear out fashion pieces from the previous season, plus occasional special one-time sales and promotions. To keep abreast of our sales, promotions and special events, follow us on Instagram, Twitter, or Facebook and sign up for our e-newsletter!
How can I take care of my bras/swimwear?
See our Bra & Swimwear Care section for details.
How long will my bra last?
This depends on how many bras you have to rotate and how you take care of them. If you have at least three bras to rotate and you take proper care of them, most bras will last at least a year!
How can I submit comments or suggestions?
We value feedback from our customers! If you have any comments or suggestions, please email them to customercare@broadlingerie.com or fill out the form below.